Vendor Registration Policy:

  • Vendors must provide valid identification, business registration documents, and contact information during the registration process. And clear Postal Address.
  • Vendors agree to abide by Aiksow’s terms and conditions, including compliance with applicable laws and regulations.
  • The platform will review the vendor application and reserves the right to approve or deny registration without providing a specific reason.
  • Approved vendors will receive an activation notification along with instructions on how to set up their online store and start selling on the platform.
  • Vendors must promptly update their account information, including contact details, product listings, and business information, whenever there are changes.
  • Failure to provide accurate and updated information may result in account suspension or termination.
  • Aiksow can update the vendor registration policy from time to time.

Product Listing Standards Policy:

  • Vendors must provide clear and accurate product descriptions, including relevant specifications, dimensions, and features.
  • Product images should be high-quality, properly sized, and representative of the actual product being sold.
  • Pricing must be accurate, and any discounts or promotions should be clearly communicated.
  • Aiksow can conduct product verification by requesting product samples, certificates of authenticity, or other relevant documentation.
  • Aiksow reserves the right to refuse registration or remove vendors if products fail to meet specified standards or violate policies.

Quality Control Policy:

  • Vendors are responsible for ensuring that their products meet quality standards and comply with safety regulations.
  • Periodic inspections may be conducted to verify product quality and consistency.
  • Vendors should promptly address any customer complaints related to product quality or performance.

Payment and Commission Structure Policy:

  • Vendors will receive payment for their sales regularly, typically monthly, or twice a month subject to any applicable transaction fees or commission rates.
  • Payment methods and currency options will be communicated to vendors and payment only transfer to registered bank accounts provided at the time of registration with Aiksow
  • The platform reserves the right to adjust commission rates with prior notice to vendors.

Shipping and Delivery Policy:

  • Vendors must ship orders within a specified timeframe, such as 1-2 business days.
  • Clear guidelines on packaging, labeling, and tracking should be provided to ensure proper delivery and customer satisfaction.
  • Vendors are responsible for handling returns, exchanges, and refunds according to the platform’s policies.

Customer Service Policy:

  • Vendors should promptly respond to customer inquiries, typically within 24-48 hours.
  • Professional and courteous communication is expected when interacting with customers.
  • Vendors should address customer complaints or issues in a timely and satisfactory manner.

Intellectual Property and Copyright Policy:

  • Vendors must ensure that they have the necessary rights to use images, trademarks, or copyrighted material in their product listings.
  • Any infringement on intellectual property rights may result in the removal of the listings and potential account termination.

Prohibited Products and Activities Policy:

  • Vendors are prohibited from listing illegal, counterfeit, or hazardous products.
  • Specific categories of prohibited items, such as weapons, drugs, or adult content, should be communicated.
  • Vendors should not engage in deceptive practices, such as false advertising or manipulation of reviews.

Termination and Dispute Resolution Policy:

  • Aiksow reserves the right to terminate a vendor’s account for violations of policies, repeated customer complaints, or fraudulent activities.
  • A dispute resolution process should be in place to address conflicts between vendors, customers, and the platform.

Review and Feedback Mechanism Policy:

  • Customers are encouraged to provide honest reviews and feedback about their experience with vendors.
  • Vendors should actively monitor and respond to customer reviews and address any concerns or issues raised.Top of Form

Account Security:

  • Vendors are responsible for maintaining the confidentiality and security of their account login credentials.
  • Vendors should not share their account details with third parties or allow unauthorized access to their accounts.
  • The platform is not responsible for any unauthorized access or misuse of vendor accounts.